Tim Buchanan is the group head of digital at Hiscox. His role is to deliver quality and consistent digital experience to customers across a diverse product and geography portfolio of businesses—an invigorating challenge given today’s ever-accelerating digital development environment.
Buchanan has been involved with digital since 1996 and has focused on optimising the customer digital experiences across Hiscox since 2015. He continuously assesses how technology can empower customers, and manages the ongoing impact on business models, structure and propositions. Throughout his career he has managed digital functions and businesses in South America, Europe and the UK across technology, media & telecommunications, financial services and entertainment industries.